Senior Customer Support Representative - phone and chat support (Tucson, AZ)

Silverline Keystone Arts Center is looking for a Senior Customer Support Representative. The job centres on phone and chat support for ticketing, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Tucson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.