Senior Customer Support Representative - phone and chat support (Tucson, AZ)

Clearpath Cobalt Press is looking for a Senior Customer Support Representative. The job centres on phone and chat support for customer orders, and it would suit someone who likes steady, practical work. You would join a small organisation of about 116 people based in Tucson. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with customer orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Tucson. • We reply to every applicant.