Senior Customer Support Representative - phone and chat support (Tucson, AZ)

Amberfield Granite Financial is looking for a Senior Customer Support Representative. The job centres on phone and chat support for customer onboarding, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer onboarding, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with customer onboarding. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Tucson. • We reply to every applicant.