Senior Customer Support Representative - phone and chat support (Tucson, AZ)

Rivermark Juniper Civic Services supports public agencies in Tucson with budgeting, records and programmes. We are hiring a Senior Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including permits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with permits. Working arrangement • Full-time, on a regular day shift. • On site in Tucson. • We will tell you what to expect at each step of the hiring process.