Senior Customer Support Representative - phone and chat support (Tampa, FL)

Harborlight Bright Water Authority Group is looking for a Senior Customer Support Representative. The job centres on phone and chat support for pipe repairs, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Tampa. • Applications are reviewed on a rolling basis.