Senior Customer Support Representative - phone and chat support (Spokane, WA)

Ironwood Meadow Water Authority is a public water utility serving the Spokane area, and we need a Senior Customer Support Representative to lead our phone and chat support. You would join a large organisation of about 509 people based in Spokane. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.