Senior Customer Support Representative - phone and chat support (Seattle, WA)

Bright Ashton Energy delivers power and gas plans across the Seattle region, and we need a Senior Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Seattle, with some flexibility after the first few months. • We reply to every applicant.