Senior Customer Support Representative - phone and chat support (Seattle, WA)

Greenridge North Insurance is looking for a Senior Customer Support Representative. The job centres on phone and chat support for catastrophe response, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with catastrophe response. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Seattle. • We reply to every applicant.