Senior Customer Support Representative - phone and chat support (Seattle, WA)

Clearpath Basin Civic Services Group supports public agencies in Seattle with budgeting, records and programmes, and we need a Senior Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 32 people based in Seattle. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including procurement, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with procurement. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.