Senior Customer Support Representative - phone and chat support (Seattle, WA)

Highbridge Pine Water Authority Group is a public water utility serving the Seattle area. We are hiring a Senior Customer Support Representative to take on phone and chat support. Our work is invisible when it goes well, and we are proud of that. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Seattle. • We reply to every applicant.