Senior Customer Support Representative - phone and chat support (San Antonio, TX)

Nova Lantern Property Management is a San Antonio property manager with leasing, maintenance and resident services, and we need a Senior Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including resident events, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with resident events. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in San Antonio. • We will tell you what to expect at each step of the hiring process.