Senior Customer Support Representative - phone and chat support (Sacramento, CA)

Greenridge Quarry Banking Services is a community-focused bank in Sacramento serving households and small businesses. We are hiring a Senior Customer Support Representative to take on phone and chat support. We keep decisions close to customers and expect people to explain things plainly. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with deposit accounts. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.