Senior Customer Support Representative - phone and chat support (Rochester, NY)

We are growing our team at Summit Yarrow Arts Center and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. Everyone pitches in on show days. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with volunteer programmes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Rochester. • We reply to every applicant.