Senior Customer Support Representative - phone and chat support (Rochester, NY)

Rivermark Wilder Auto Group is looking for a Senior Customer Support Representative. The job centres on phone and chat support for supplier deliveries, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Rochester. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with supplier deliveries. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Rochester, with some flexibility after the first few months. • We reply to every applicant.