Senior Customer Support Representative - phone and chat support (remote)

Summit Wren Energy Group is an energy provider in Orlando focused on reliable service and fair billing. We are hiring a Senior Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including usage data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with usage data. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Orlando. • Applications are reviewed on a rolling basis.