Senior Customer Support Representative - phone and chat support (remote)

We are growing our team at Westbrook Quarry Arts Center and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. Everyone pitches in on show days. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Austin. • We will tell you what to expect at each step of the hiring process.