Senior Customer Support Representative - phone and chat support (remote)

Northwind Beacon Water Authority is a public water utility serving the Salt Lake City area. We are hiring a Senior Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including meter reading, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Salt Lake City. • We will tell you what to expect at each step of the hiring process.