Senior Customer Support Representative - phone and chat support (remote)

Harborlight Forge Energy Group is an energy provider in Tampa focused on reliable service and fair billing. We are hiring a Senior Customer Support Representative to take on phone and chat support. We work closely with regulators and communities. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with an occasional day on site in Tampa. • We reply to every applicant.