Senior Customer Support Representative - phone and chat support (remote)

We are growing our team at Northwind West Environmental Services and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. We take pride in clean streets. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fleet maintenance, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with fleet maintenance. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in El Paso. • We will tell you what to expect at each step of the hiring process.