Senior Customer Support Representative - phone and chat support (remote)

Westbrook Medical builds devices used by hospitals and clinics, with its team based in Louisville. We are hiring a Senior Customer Support Representative to take on phone and chat support. Engineers and clinicians sit at the same table. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including device records, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with device records. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with an occasional day on site in Louisville. • Applications are reviewed on a rolling basis.