Senior Customer Support Representative - phone and chat support (remote)

Bright Drift Energy is looking for a Senior Customer Support Representative. The job centres on phone and chat support for usage data, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including usage data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with usage data. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with a monthly team day in New Orleans. • We reply to every applicant.