Senior Customer Support Representative - phone and chat support (remote)

We are growing our team at Cedar Ridge Manufacturing and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 184 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer orders, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer orders. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Sacramento. • We will tell you what to expect at each step of the hiring process.