Senior Customer Support Representative - phone and chat support (remote)

Summit Cross Civic Services Partners is looking for a Senior Customer Support Representative. The job centres on phone and chat support for budget submissions, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including budget submissions, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with budget submissions. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Baltimore. • We will tell you what to expect at each step of the hiring process.