Senior Customer Support Representative - phone and chat support (remote)

We are growing our team at Redstone Birch Foods and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 359 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with allergen controls. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Cleveland. • Applications are reviewed on a rolling basis.