Senior Customer Support Representative - phone and chat support (remote)

Nova Cedar Hospitality runs guest-focused properties across the Jackson area, and we need a Senior Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including housekeeping schedules, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with housekeeping schedules. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Jackson. • We reply to every applicant.