Senior Customer Support Representative - phone and chat support (remote)

We are growing our team at Rivermark Quill Hospitality Group and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 596 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with reviews and feedback. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with an occasional day on site in Fresno. • We will tell you what to expect at each step of the hiring process.