Senior Customer Support Representative - phone and chat support (remote)

Bluepeak Rook Property Management manages apartment communities around El Paso, and we need a Senior Customer Support Representative to lead our phone and chat support. We are flexible about schedules. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in El Paso. • We will tell you what to expect at each step of the hiring process.