Senior Customer Support Representative - phone and chat support (remote)

Stonegate Maple Manufacturing Group manufactures parts and assemblies at its New Orleans plant, and we need a Senior Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 32 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including tooling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with tooling. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in New Orleans. • We will tell you what to expect at each step of the hiring process.