Senior Customer Support Representative - phone and chat support (remote)

Redstone Corner Medical Group builds devices used by hospitals and clinics, with its team based in Miami. We are hiring a Senior Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including regulatory submissions, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with regulatory submissions. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Miami. • We reply to every applicant.