Senior Customer Support Representative - phone and chat support (remote)

We are growing our team at Westbrook Beacon Water Authority Group and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 771 people, working mostly from home. What you will do • Resolve billing and account issues, including meter reading, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Anchorage. • We reply to every applicant.