Senior Customer Support Representative - phone and chat support (Pittsburgh, PA)

Highbridge Timber Medical designs and makes medical devices in Pittsburgh. We are hiring a Senior Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including training materials, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Pittsburgh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.