Senior Customer Support Representative - phone and chat support (Phoenix, AZ)

Amberfield Sparrow Freight Partners coordinates shipments and warehousing around Phoenix. We are hiring a Senior Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including claims, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Phoenix. • We will tell you what to expect at each step of the hiring process.