Senior Customer Support Representative - phone and chat support (Philadelphia, PA)

Greenridge Fern Legal Group is looking for a Senior Customer Support Representative. The job centres on phone and chat support for intake forms, and it would suit someone who likes steady, practical work. You would join a small organisation of about 195 people based in Philadelphia. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including intake forms, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with intake forms. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Philadelphia, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.