Senior Customer Support Representative - phone and chat support (Orlando, FL)

Lumen Fox Medical is looking for a Senior Customer Support Representative. The job centres on phone and chat support for training materials, and it would suit someone who likes steady, practical work. Patient safety shapes every decision. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including training materials, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Orlando, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.