Senior Customer Support Representative - phone and chat support (Orlando, FL)

Cedar Pine Water Authority Group is a public water utility serving the Orlando area. We are hiring a Senior Customer Support Representative to take on phone and chat support. You would join a large organisation of about 995 people based in Orlando. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Orlando, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.