Senior Customer Support Representative - phone and chat support (Orlando, FL)

We are growing our team at Rivermark Basin Facilities Partners and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. Our crews keep other people's buildings running and we treat them well. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with contractor visits. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Orlando, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.