Senior Customer Support Representative - phone and chat support (Oklahoma City, OK)

We are growing our team at Westbrook Cross Environmental Services and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. Safety briefings happen every morning. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including fleet maintenance, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with fleet maintenance. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Oklahoma City, with some flexibility after the first few months. • We reply to every applicant.