Senior Customer Support Representative - phone and chat support (Oklahoma City, OK)

We are growing our team at Summit Property Management Partners and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. Maintenance and leasing staff share information every day. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with vendor invoices. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Oklahoma City. • We reply to every applicant.