Senior Customer Support Representative - phone and chat support (Oklahoma City, OK)

Summit Lantern Auto Group is a Oklahoma City company supplying vehicle parts and service, and we need a Senior Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service appointments, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Oklahoma City. • We will tell you what to expect at each step of the hiring process.