Senior Customer Support Representative - phone and chat support (Oakland, CA)

We are growing our team at Nova Amber Insurance Group and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. We invest in training for new adjusters. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with policy renewals. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Oakland. • We will tell you what to expect at each step of the hiring process.