Senior Customer Support Representative - phone and chat support (Minneapolis, MN)

Rivermark Quill Legal Group is a Minneapolis practice with attorneys, paralegals and client-service staff. We are hiring a Senior Customer Support Representative to take on phone and chat support. Confidentiality and accuracy are taken very seriously. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including intake forms, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with intake forms. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Minneapolis. • Applications are reviewed on a rolling basis.