Senior Customer Support Representative - phone and chat support (Minneapolis, MN)

Amberfield Linden Facilities is looking for a Senior Customer Support Representative. The job centres on phone and chat support for safety inspections, and it would suit someone who likes steady, practical work. Clear communication between supervisors and crews matters. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with safety inspections. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Minneapolis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.