Senior Customer Support Representative - phone and chat support (Milwaukee, WI)

We are growing our team at Amberfield Pike Markets and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. Managers started on the floor. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including shrink and waste, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with shrink and waste. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Milwaukee. • We reply to every applicant.