Senior Customer Support Representative - phone and chat support (Miami, FL)

We are growing our team at Nova Rowan Inspection Services and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. Technicians travel and report carefully. What you will do • Resolve billing and account issues, including scheduling, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with scheduling. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Miami. • We will tell you what to expect at each step of the hiring process.