Senior Customer Support Representative - phone and chat support (Louisville, KY)

We are growing our team at Cedar Ashton Energy and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 94 people based in Louisville. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Louisville. • We reply to every applicant.