Senior Customer Support Representative - phone and chat support (Kansas City, MO)

We are growing our team at Foxglove Haven Medical and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of more than 1,000 people based in Kansas City. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including device records, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Full-time, with a steady weekday schedule. • On site in Kansas City, with some flexibility after the first few months. • We reply to every applicant.