Senior Customer Support Representative - phone and chat support (Kansas City, MO)

Silverline Keystone Energy is an energy provider in Kansas City focused on reliable service and fair billing, and we need a Senior Customer Support Representative to lead our phone and chat support. We work closely with regulators and communities. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter readings, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Kansas City, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.