Senior Customer Support Representative - phone and chat support (Kansas City, MO)

We are growing our team at Cedar Fern Foods Group and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 329 people based in Kansas City. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including cold storage, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with cold storage. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Kansas City. • We reply to every applicant.