Senior Customer Support Representative - phone and chat support (Kansas City, MO)

Westbrook Forge Arts Center Group is looking for a Senior Customer Support Representative. The job centres on phone and chat support for ticketing, and it would suit someone who likes steady, practical work. You would join a large organisation of about 744 people based in Kansas City. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ticketing. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Kansas City. • Applications are reviewed on a rolling basis.