Senior Customer Support Representative - phone and chat support (Jacksonville, FL)

Silverline Cobalt Medical is looking for a Senior Customer Support Representative. The job centres on phone and chat support for training materials, and it would suit someone who likes steady, practical work. Engineers and clinicians sit at the same table. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including training materials, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with training materials. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Jacksonville. • Applications are reviewed on a rolling basis.